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Myself and my Husband Joined better life for our home/bond insurance and wanted to cancel our bond insurance with FNB.We were told it would like 15 working days to cancel the FNB policy if we forward a Policy Schedule.We have sent this information on the 01/03, since we have had no feedback from FNB what so ever, myself and my husband called your people numerous times got told we did not send the required documents and they not seeing it in the system, I then confirmed the email address which is [Email Removed] and the email is showing in my sent Items.I sent the email from my personal gmail email.We refuse to pay your insurance for another month due to us requesting cancellation and its not being actioned due to your incompetence, the service is pathetic, I was given a managers [Email Removed] guess what - THE EMAIL IS NOT EVEN VALID.I am tired of the **** service in SA.extremely disappointed and annoyed.