Incompetency / Untrained

I went into th Rosebank branch on 26 Feb 2016 to activate my Business account that I app**** for online. F Tlomatsana was the consultant I was directed to. Who apparently had completed my activation. Upon trying to deposit money into the account I was advised it was not activated. I had to go back into the bank today only to be told th previous person had incorrectly completed my application. This has resulted in a 2 week delay in my business. It's unacceptable that your staff is untrained and the customer has to bear the frustration of it all.