Incompetency taken to a whole new level

Oh, my just when I thought I have seen it all, my mind is blown yet again by the *********** employees at FNB. Two months ago I was on the same platform complaining about their inability to communicate effectively regarding the COVID 19 relief fund. I was phoned by Shiaam Ghierdhan and the matter was resolved. One of the things she mentioned when I enquired was that FNB will contact me to arrange for the first payment on the loan. So I was waiting for contact from FNB, which by the way never happened. Yesterday morning when I opened my banking app. Guess what there I saw a debit order for the loan. Please remember no prior arrangement was made as to when my first payment will be even though I asked. I contacted FNB. They still have not rep****, even though I have a private banker. I really do not understand the logic behind this as one would think that they would at least set a debit order date on the day that you receive your salary. Now they just choose one random date and expect you to be happy with it. Not to mention that my other debit orders is now unpaid. This is incompetency taken to a whole new level. People stay away from this bank. My husband took his banking to another bank. I ma doing the same in December, once I am on leave.