LN
Lorinda N

1 reviews | Active since Oct 2016

14 Oct 2016, 11:37

INCOMPETENCY OF FNB

<p>i was requested to FICA on or before 04 October 2016. Due to illness and other pressures, I could only attend to it on 04 October 2016. The bank clerk who assisted me, gave me assurance that everything is in order and that my account will not be blocked. To my misery my account was blocked because this person did not do the FICA correctly. At first I could not understand why my salary is not available. When I went to the bank, it transpired that the FICA was done incorrectly. The lady that assisted me, Katy Mahlangu, was quite understanding and extremely helpful. She and Mr Joe Black really went out of their way to try and assist me. In the long run of things their hands were also tied. But due to the imcompetence of a clerk, I have to wait for another 2 - 3 days for my salary to clear. I personally feel that after a long run with FNB I need to find another bank who dont have *********** personnel.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:30
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)