Incompetency / inefficiency of the highest order

Inefficiency of the worst kind. I app**** for home loan prepaid option request on the may 5th at the FNB branch. I was given incorrect forms to fill in and send ********** I obliged and I was given a different e -mail address to forward my forms to and I cooperated. after a week I enquired and I was given different forms to fill, which I duly did and send them back. from there I was given a number to phone and had to submit some more information including confirming that I stay with my wife. Yesterday our request was withdrawn because my wife's cell number differs from the one we submitted in 2014, everything else including ID number are still the same. All of a sudden FNB has to protect itself against as a ******** and they have been deducting money for the past 14 years and they still do. Worst service ever.