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nthabiseng L

1 reviews | Active since May 2018

15 May 2018, 14:26

INCOMPETENCY IN FNB ***** FOCUS

I REALLY NOT HAPPY AT ALL WITH FNB ***** FOCUS,WE HAD A MISUNDERSTANDING WITH A CLIENT AND SHE FROZE OUR ACCOUNT AND AFTER RESOLVING THE ISSUE SHE WENT BACK TO THEM TO REQUEST THAT THEY UPLIFT THE FREEZING AND OPEN OUR ACCOUNT ,WE SUBMITTED ALL REQUIRED DOCUMENTS BUT TO NO AVAIL,WE WANT TO KNOW WHY ARE HEY NOT OPENING OUR ACCOUNT YET THEY KEPT IT ACTIVE AND BUSY EATING OUR MONEY WITH BANK CHARGES.WE ARE ALWAYS SENDING THEM A REMINDER BUT NO ALL THEY CAN DO IS TO ASK FOR OUR BANK ACCOUNT AND IGNORE US,WHY CANT THEY OPEN OUR ACCOUNT,THEY ARE VERY ***********.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2018, 17:03
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Business Banking who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

nL
nthabiseng L's update21 May 2018, 10:50
Reviewer Update
Fnb has not called nor reverted to me about this and every time i go to my account money has been deducted,what should i do,should i now include my lawyers
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2018, 11:19
Official

Good day Nthabiseng Lepele,

Thank you for your posting.

I have escalated your comments to FNB Business Banking as well as to FNB ***** Focus and have requested that they provide you with feedback.

I do apologise for the delay.

Regards,

Hello Peter Complaints Team

*** (option one)

nL
nthabiseng L's update21 May 2018, 12:04
Reviewer Update
there is nothing to be responded to as they told us they are sorry and quite frankly their sorry wont bring back the money that they are buzy chowing form our account.we need our account to be open so we can be able to start operating .