Incompetency by FNB

My business account has been blocked for almost a year & was told its alleged ***** so investigations are being done. I was requested to submit documents for KYC in January & of which I did but no communication after then. In February I keep calling & visited the branch & found out the documents were received but not update but the branch consultant updated them, later in February I've been calling *****,business & customer care departments but all I've been getting was we'll escalate the matter the investigating officer( Moipone Gumbi) requested documents & I submitted them but she ghosted me, I mailed her senior (Samantha Malgas) to intervene of which she requested Moipone to help out then I was asked to confirm my ID number & funds secured but from there I've been ghosted. I've exhausted all help I could think of no one at FNB can help because I'm being told Moipone is a scarce person. Someone isn't doing her work for almost a year my account is still blocked, it can even accept deposits because I tried depositing after I was told it'd go into dormancy. I just want my business account to be unblocked cos it has funds & an investment account. I feel no sense of urgency is considered for my account