INCOMPETENCY

I submitted a payment reversal on the 20th of February and they sent me this response: #We will action your request within 10 (ten) working days and we will provide feedback on the reversal attempt after 10 (ten) working days#

Today is the 14th working day and I have had no feedback from FNB, I keep on sending emails asking for feedback, chatting to their consultants on secure chat and all I could get was '' there is nothing they can do, I must wait for email" Now today I receive a call from the other person, FNB has asked his bank to freeze his account because there was a ********** transaction, like really NOW!!!!

This person is now stranded and can't transact on his account because of incompetency from FNB, and I am sitting here frustrated because even if I go to a branch they tell me there is nothing they can do. FNB PLEASE SOLVE THIS TODAY!