Incompetence, Poor Service or Unresponsiveness

Switching from FNB to other banks is good for my health, otherwise frustrations will decimate me. On 20.02.2015 I send a request to update my ID and bank charges to premier banking and was told on the 23rd to either physically visit nearby branch or send the docs to FICAdocs@... Following unsuccessful attempts to do it at the Cape Town CBD branch becoz the system was always slow/down or long winding queues when I visited the branch, I decided to send the docs via email on the 23rd of March. Today the 10.04.2015 I called premier suite, and guess what..... my request is not yet actioned. I guess they are busy with fat pockets customers and that general customers no longer matter to them. To save myself from pathetic service from my sole banker I have always trusted and liked and admired since 2009, I guess I have to look for alternative bank who values and respect own customers. Seriously, almost 2 months with no resolution to a service request, that's ***. I can't imagine... some one must wake up!!