Incompetence Personified

What an absolute disgrace of a Bank to deal with. Totally ***********. They are 'faceless' and you are just a 'number'. They make promises and cannot keep them. As for the Online banking, you wonder if anyone is properly trained. You get sent from one person to another, and each one will solve your issue. Do not believe them. Last week they eventually deleted my profile so that no one had access to online banking. Spent 3 hours in the bank which i was told would take 5 minutes. Emails sent from the bank on the 12th September to Alicia Ramsamy, Lesego Ntshingila and permescalations. No one to date has returned our call. Sent an email to Lesego yesterday, no response. If they are 'out of office' we should have received a notification, or someone else could have followed up Open an account at your own risk. They do not care. But we will keep this going until we get to a director in Fnb, which will happen