Incompetence of the highest level!

Once again I have to turn to Hellopetter to put forward my complaint! I have come to the realization that only Hellopetter complaints are addressed by FNB, and even then complaints are never resolved! Anyway, three weeks ago I received an sms from FNB saying I should go in and update my Fica in the next 5 days or my account will be blocked! I went to my nearest FNB branch immediately, only to be told my Fica is up to date, there is absolutely no problem at all. Yesterday I received another sms threatening to block my account in the next 5 days if I do not update my Fica! Really now FNB I have lost confidence in this bank long ago, you are just proving all the time that there is serious incompetence or absolute lack of understanding of banking going on in this institution. Please can you sort your incompetence out! Because you clearly do not know what you want!