1 reviews | Active since Jun 2018
Incompetence of staff at FNB Head office!
Incompetence of staff at FNB Head office!
After contacting FNB regarding a debit order that went off my account that I was not aware off, the lady I spoke to told me that she won`t be able to assist me without my card number! I don`t understand how they can`t help me with my ID Number. This is pathetic that FNB can`t help you with stupid things like going into your account with your ID Number. The willingness to help you at FNB is just not there! The only time they want to help you is to borrow you money!!! Very unhappy with the service I got from the call centre.
Good Day Janett McGowan,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier Banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Janett McGowan,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Premier Banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***