Incompetence of staff and inability of resolving issues

Good day i was called on the 05th of May or the 6th of May with regards to my complaint on my internet banking and app stipulating that my personal loan is in arrears. I was advised that it was an IT issue and the matter is being addressed and will be fixed shortly...

I am currently on the line with Personal Loans department and they are advising me that they do not know when the matter will be resolved...

I am asking Jennifer(call center agent) to please get me a letter of confirmation that my ITC and Experian scoring will not be affect during this time that your IT department is trying to resolve the matter and the agent had the audacity to ask me to please call another department to get the letter...

I asked her to transfer me to her manager and I'm not having any luck getting through to someone that can make decisions...

This is poor service that I am getting from your loans department, no one knows what is going on and i'm being sent from pillar to post...

All my pre-approvals has been removed from the system due to this issue...

Please contact me urgently