1 reviews | Active since Jun 2016
Incompetence of staff
I am experiencing continues problems with notifications on my app stating that my personal loan is in arrears...
I have made contact with various consultants from customer care to personal loans department with no success. I was informed at one point that there is a error on the system and it will be sorted out by latest Monday.
We are on Tuesday and i'm still getting the notification that my account is in arrears. I have logged into my personal loan and all seems to be in order but the notification is still there on the app and my internet banking.
My reference number is Rd*** the agent i spoke to was Vivi... She is one of many agents that I have spoken to but she has been the most helpful.
I have also spoken to Petunia Maepa who had absolutely no idea what to do or even willing to escalate it as i asked her to...
I did not take down the details of the other agents i have spoken to but that is besides the point.
Can someone please assist with getting the notification from my app and internet banking
I am currently on the line with Personal Loans department and they are advising me that they do not know when the matter will be resolved...
I am asking Jennifer(call center agent) to please get me a letter of confirmation that my ITC and Experian scoring will not be affect during this time that your IT department is trying to resolve the matter and the agent had the audacity to ask me to please call another department to get the letter...
I asked her to transfer me to her manager and I'm not having any luck getting through to someone that can make decisions...
This is poor service that I am getting from your loans department, no one knows what is going on and i'm being sent from pillar to post...
All my pre-approvals has been removed from the system due to this issue...
Please contact me urgently
I am currently on the line with Personal Loans department and they are advising me that they do not know when the matter will be resolved...
I am asking Jennifer(call center agent) to please get me a letter of confirmation that my ITC and Experian scoring will not be affect during this time that your IT department is trying to resolve the matter and the agent had the audacity to ask me to please call another department to get the letter...
I asked her to transfer me to her manager and I'm not having any luck getting through to someone that can make decisions...
This is poor service that I am getting from your loans department, no one knows what is going on and i'm being sent from pillar to post...
All my pre-approvals has been removed from the system due to this issue...
Please contact me urgently