Incompetence leads to a very poor customer experience.

Item: FNB (First National Bank)
Rating: 1
Author: Robert S

After more than 6 weeks they still have not opened up our bank account. They make it sound simple, yet their inability to communicate and assistance leads to a very poor customer experience.

I will strongly advise anyone against FNB.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

15 May 2018, 12:00

Good day Robert Stevens,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply15 May 2018, 12:00

Official

Good day Robert Stevens,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

Robert S's updateReviewer Update

15 May 2018, 12:09

A little bit too late, after weeks of complaining to your staff that this has taken too long and with the numerous misunderstandings between CCD & FNB, I have no desire to find a resolution and have cancelled the account.

Robert S's update15 May 2018, 12:09

Reviewer Update