Incompetence, lack of knowledge

Good day

I just had a cheque paid into my daughters account-she is a minor of R6000. I have been on hold with FNB since 10:05 when I received the message that the cheque was deposited at the Florida Road branch in Durban.

It is currently 11:18 and I have not received the answer to any of my questions.

This will be the first time I receive a cheque and I have been transferred from pillar to post and i am very irritated by the disgusting service I am receiving from FNB today....iv been told please hold while i verify the information instead of waiting for me to finish i get cut all the time only for the agent to get back to the line laughing? Mind you while I am on hold i am glad their personal conversations continued whilst I had to waste my time waiting for an answer that didnt even make sense.

I was then transferred to point b which in turn said wrong department im transferring you to general enquiries and and and....

Point C told me yes of cause special clearance can be done hence no price/fee given to me. Go into the branch for the special clearance it will take 10 days to reflect ???*** HOW TF will a special clearance also take 10 days if normal clearance takes as the internet say 7 to 10 days.

I have had it!!!!!!

I would like the cheque cleared on my daughters account, I would also like to know what the amount would be that I need to pay and lastly how long will it take once instant clearance wsa done for the money to reflect in the account.

Please can someone who actually knows what they are doing contact me as soon as possible.