Incompetence is on the rise

FNB is hellbent on making my life difficult every time I have a query. I am trying to convert my home loan to the Flexi Option. Rishan Kulfath asked to me fill in my wife's details as well and send her documents which I did (he probably didn't check before submitting) and then 10 days later he sends me a response after I asked for feedback, saying I am rejected because "spouse details are required". Which details are you looking for on top of what I have sent already?