Incompetence from the "number 1" bank

FNB is absolutely useless with their customer service. I have tried for 2 weeks trying to get information about a transaction on my account and when doing a follow up, no one in any of the 4 departments I was transferred to, knew what was happening. Even when providing your own query reference number, I was either hung up on, or told to hold until they figured out they didn't know what they were doing and transferred me. You're quick to upgrade your systems to track everything with my ID number and smart App, but you do nothing to to upgrade the employees who need to work with these systems and still be the link between that and the customer. Super disappointed I moved to you.