Incompetence from FNB Forex

I ordered Forex notes (Swedish Krona) from FNB Forex on their online system. I opted for the collection at branch option and i was to collect the notes at the FNB Menlyn Maine Branch today (9 May 2019). To my disappointment when i got to the branch i was told that they do not have any records of my Forex order and hence no available Forex notes. It is quite odd that the payment and fees were deducted from my account however incompetence from FNB prevailed. The Menlyn Maine Branch tried to call their Forex department however they could not get through and i was told to call the department myself with no success. I am travelling tomorrow and this is an inconvenience.

The FNB branch seems to distance themselves blaming the Forex department, unfortunately as a client this has nothing to do with me. Money was deducted from my account hence i should receive what i purchased. I am utterly disappointed from the service i received from FNB and i would like my money to be returned to my account, and will order forex from competent entities.