Incompetence from FNB

On Monday I received an sms from FNB saying that they required my tax information for SARS Common Reporting Standards. As I had done this months ago when FNB first requested it, I called the number they gave in the sms on Tuesday to find out what the situation was. The person I spoke to confirmed that they had my information and I needn't worry. Less than an hour later I received another sms from FNB, this time saying that my account would be frozen in 2 days if I did not provide this information. I then opened up a secure messaging chat with FNB and was again told that they had my information and hence did not need to do anything. To my surprise I received an sms from FNB earlier today saying that "Due to non-submission of your SARS Common Reporting Standards tax information, your account has been frozen..." As I have tried to sort this issue out with FNB multiple times (including multiple times months ago when I had to go through a similar process), I have been with FNB for many years and can only describe their service until now as being excellent. But now I have lost all faith in FNB whose handling of this issue can only be described as ***********, I am publishing this review on HelloPeter as it would appear that I will get no joy from FNB directly