Incompetence

On my Credit card balance, the full amount is normally debited on the 1st of each month. On the 1st of October the payment was debited as usual. On the 4th of October I then changed it to a fixed amount to be debited at the end of each month. The next day the fixed amount which I set it to was debited from my cheque account. So basically 2 payments were taken off within a few days. When I queried it the consultant told me the second payment will be reversed and I won't be charged any fees for the reversal. No reversal came through. The next day I was told by another consultant that credit card debit orders cannot be reversed and I will have to transfer it myself. The problem with that is I will then have to pay interest on the amount transferred back to my cheque account. I have been a long time client with FNB and at this level of service I'll be looking elsewhere to bank.