Incompetence data capturing and poor customer care

First i odered new cheque card online. It took a month to be delivered though the said it would take up to 7 days. This was due to incorrect postal code being captured. Had to contact courier service to track card only to find it was in limpopo and im in gauteng. I let that one go. Since i ordered the card i havent even recieved one phone call from Fnb to check if i recieved card for they only cared about salary switching since that is the only email i recieved from them.

Today i recieved the card. I can't activate my digital banking because my cellphone number was not updated thus otp is being sent to a number i stoped using in 2017 . I called all the numbers on the brochure but cant get through because the card number isnt recognized. Im waisting a lot of airtime calling and not being able to get through.

I've recently remigrated to fnb. I havent even swithed my salary but already faced with hair raising experience. I am not going to go to a branch. I ordered card online to avoid branches because i hated their service and chose to do things digitally. If i cant be assisted please close my account because clear im off to a bad start. This is really unorthodox for such a large bank to display this level of incompetence and dont care about customer attitude. I sent emails on their complaint sites but they didnt care enough to even respond to a potential client. Im not impressed