Incompetence

Incompetency of car disc renewal I did a disc renewal via nav--Car for 1 of my cars(HP18ND GP) and paid, both of my cars expired on the 31 July 2020, after weeks I got a message that the renewal cannot be done as it is blocked by my other car(WRH084GP), I tried paying for the other car to be renewed as well but the system was down since. Now I received a renewal disc for WRH 084GP and when I check the status for HP18NDGP it says you cannot renew the dis for car discs that expired prior end of August 2020, my question is why did you not refund my money and not renew one car? I expect for my other car to be renewed as well as you did the other one even though it expired prior Aug 2020, as right now am stuck with a car disc for the car that is home not working and my working car has no disc. And the level of your customer service sucks as you never bother calling your clients to explain the issue until they lodge complaints. Please fix this mess or reverse the whole thing and refund me my every cent.I lodged this complaint on the 20th November to this day I have not received a call nor email to tell me what is going on.Why lie and promise to get back to the person and never bother?Is this your publicity stunt to protect your reputation?