KW
Krishnie W
1 reviews | Active since Jan 2016
10 Feb 2020, 18:35
Incompetence bad service wrong actions implemented
Fed up ..with the incompetence of FNB...now blocked cards and requesting us to go into branch. All i did was queried why no sms was received for funds transfered. Strange to say the second transaction was successful ..but now cards blocked. Where does it stop with FNB confused services rendered by their call centres AGAIN
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
11 Feb 2020, 10:36Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Feb 2020, 10:36
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
KW
Krishnie W's updateReviewer Update
12 Feb 2020, 18:19Good afternoon
1. Ebucks
The consultant who was supposed to call me at 17.45 never did. I called at 17.50 and held on and was told that he never said that he would call me...so how was he going to help me to speak to the card holder. Please do listen to the recording of 11.23 where this consultant advised he would call me.
How does one get any help here. We are paying for phone calls for their incompetence.
2. Email this is the mail I received I have called over 8 times and emailed 5 times ...no response. David would you call me at 17.45 to assist.
"
Good day Mrs Wilkin
Trust this email finds you well.
Kindly be advised that I called your line with regards to the fee reversal request on your husband's credit card with no luck. Please note that we first have to card and pin authenticate you before the reversal can be done. You may call me on *** for further assistance.
Regards
David
"
1. Ebucks
The consultant who was supposed to call me at 17.45 never did. I called at 17.50 and held on and was told that he never said that he would call me...so how was he going to help me to speak to the card holder. Please do listen to the recording of 11.23 where this consultant advised he would call me.
How does one get any help here. We are paying for phone calls for their incompetence.
2. Email this is the mail I received I have called over 8 times and emailed 5 times ...no response. David would you call me at 17.45 to assist.
"
Good day Mrs Wilkin
Trust this email finds you well.
Kindly be advised that I called your line with regards to the fee reversal request on your husband's credit card with no luck. Please note that we first have to card and pin authenticate you before the reversal can be done. You may call me on *** for further assistance.
Regards
David
"
KW
Krishnie W's update12 Feb 2020, 18:19
Reviewer Update
Good afternoon
1. Ebucks
The consultant who was supposed to call me at 17.45 never did. I called at 17.50 and held on and was told that he never said that he would call me...so how was he going to help me to speak to the card holder. Please do listen to the recording of 11.23 where this consultant advised he would call me.
How does one get any help here. We are paying for phone calls for their incompetence.
2. Email this is the mail I received I have called over 8 times and emailed 5 times ...no response. David would you call me at 17.45 to assist.
"
Good day Mrs Wilkin
Trust this email finds you well.
Kindly be advised that I called your line with regards to the fee reversal request on your husband's credit card with no luck. Please note that we first have to card and pin authenticate you before the reversal can be done. You may call me on *** for further assistance.
Regards
David
"
1. Ebucks
The consultant who was supposed to call me at 17.45 never did. I called at 17.50 and held on and was told that he never said that he would call me...so how was he going to help me to speak to the card holder. Please do listen to the recording of 11.23 where this consultant advised he would call me.
How does one get any help here. We are paying for phone calls for their incompetence.
2. Email this is the mail I received I have called over 8 times and emailed 5 times ...no response. David would you call me at 17.45 to assist.
"
Good day Mrs Wilkin
Trust this email finds you well.
Kindly be advised that I called your line with regards to the fee reversal request on your husband's credit card with no luck. Please note that we first have to card and pin authenticate you before the reversal can be done. You may call me on *** for further assistance.
Regards
David
"