incompetence at the next level

Our Family have a savings account with FNB we opened it 15 years ago as a 32 notice account. FNB opened it as a Bussiness account, an error on their side.

Now we are trying to get our investment back and are being sent from pillar to post. I have been to the bank so many times I feel like I am employed there already.

FNB messed up, to begin with, and now it is our problem. Don't invest with this bank, like VBS bank you won't see your Money.

The level of incompetence at this bank is on the next level, We have given them the required documentation 10 times already.

I mean FNB messed up, they must sort it out, now they are making their problem my problem.