Incompetence at the highest level

In a magnificent and valiant effort to prove their incompetence, I hereby award FNB the most *********** bank in South Africa.

FNB has, for the second consecutive month, failed to debit my account to collect an instalment. This is after receiving confirmation from FNB on two separate occasions that my account will be debited.

I’ve now just canceled the debit order mandate via the FNB secure chat and have received confirmation thereof.

In the most likely event that the cancelled mandate/debit order has not been processed, I hereby no longer authorise FNB to debit my account.

These payments will be made via EFT going forward.

FNB’s lack of accountability, incompetence, and sheer will to be the worst bank I’ve dealt with, is by far, unrivaled.

Keep it up, FNB.