Incompetence at its best

It's been now two weeks later that fnb has been investigating my ***** case where money was taken from my virtual card without me approving the purchase and today I get this response

Thank you for your inquiry about the debit of Temu on your account. We would like to confirm that this amount did not debit to your account. Once again, thank you for bringing this matter to our attention. Please accept our apologies for any inconvenience caused.

Regards Zuki

Zuki please tell me how it was not debited when I clearly sent proof from my fnb transactions it was debited

This is by far the worst service I have ever received from such a supposed top bank

I won't stop putting you in the lime light on how *********** your ***** staff are until I receive proper assistance and my money back