Incompetence at its best!

I've had a very bad experience with Maledu from Digital Banking Support. I contacted FNB because my device was blocked so I needed to get it unblocked as it's my main phone so without FNB banking app on it, I stand a huge risk of any kind of *****. Maledu told me that the app has been soft locked so it's take 48 hours for it to automatically unblock. I ask her if there is any other way to unblock it but no response then she says I must please confirm if I still need any further assistance. Like how the **** when I just asked a question and you didn't respond to it??? I tell her that I asked a damn question which didn't answer then she says yes you'll have to wait for 48 hours. Like what's the yes for??? She is such an *********** agent!!!