Incompetence at its best

On Monday 02 Oct, I made an online transaction and it went through twice from my account. I then contacted FNB via secure chat and was advised to dispute, which I did and was told it will take 3 days.

This morning, I checked and nothing has been done, I then spoke to 8 people in total, both via chat and call center agents who told me to complete a form and will take another 10 days.

This is by far the worst service that I got and is not, even by a mile stone, not an inconvenience as it's pure incompetence. People hide behind chats and calls and then transfare you from pillar to post.

I then requested to cancel and move my entire portfolio to a different bank and miraculously the call cut.

In a nutshell, the last 3 ladies I spoke to confirmed that there are 2 transactions which one has been approved and the other is still pending. Why should I dthen fill in a form to request you to reverse the funds from your suspense account into my account as there is clear evidence that 1 transaction has been approved and the other is till pending?

I do not have 10 days as I need to pay school fees and once I'm late, I will be penalized and the bank won't even cover that.

I want to move all my savings accounts, investments, transactional and share portfolio and I want to speak to 1 person who is competent to know how to deal with this matter.

I'm out FNB, pathetic service