Incompetence at its best

How long can it take yo get a "yes" or "no" from FNB? 4 weeks and counting, just to increase my credit card limit. I received a phone call from FNB only after 2 weeks of non-stop complaining. Because nothing would happen. Absolutely nothing.

Obviously the person I spoke to was full of apologies and promises to do better. Guess what? Nothing was done better, or at all. It's still the same *********** "service", or lack of.

I finally got to speak to someone who knew what to do. Busisiwe Mahlangu is the only reason FNB gets at least 1 star in this rating. She gave me crystal clear instructions (sending documents to JHB from the branch via Courier) what to do at my branch. But when I went there, I was greeted with a blank stare as the consultant did not know what to do. At all! Even after reading the email multiple times, she insisted that she never heard of that procedure and wouldn't even know where exactly to send it to. I told her numerous times what I was told to do, but she couldn't be bothered. After spending another 45 minutes on the phone with several departments, she sent and email and told me that it would take a week to get a response. ONE WEEK! That week is over now. Did I get any response? NO, of course not.

Now i have to send the documents to JHB myself, is FNB going to reimburse me for the courier costs? Obviously not.

How pathetic is this? And how *********** are your employees, FNB? How can I get completely different answers on the same subject. HOW???