INCOMPETENCE AT IT'S BEST!

I called FNB 2 weeks ago to query my card, I was asked to send through some docs of which was sent the next day. I even received an automated email saying someone will be in contact with me within 24hrs of which I never received! #1st mess up. I eventually did get a call saying I will receive an sms in a few days alerting me to pick up my card - yet again this never happened. # 2nd mess up. I then called to follow up cause clearly FNB wasn't going to call only to find out that they don't have my docs - and this is after 2weeks of sending the docs and their consultant confirming that all that's left is for me to fetch my card! *********** idiots if you ask me. <br> <br> Fnb should not ask 'how can we help you' cause clearly they can't instead they should say 'please help us'