Incompetence at fnb reaching expected levels .. again!

3 weeks ago i telephonically updated the details re fica

Today on payday the account is blocked

On speaking to the secure chat i had to verify business details for no reason and then after a while the consultant said they anycase do not unblock via the secure chat service ... first pointless 10 minutes if my day

Thereafter i was again bounced between 4 operators ...

The last one said

"Sorry sir, your account Fika is being handled by 2 different departments and the problem is the lack of communication between them, I acknowledge that the problem lies with us"

Thereafter he said i have to complete a form which the consultant 3 weeks ago said i do not have to anymore.

I in anycase completed the form as the consultant helping me today said "upon sending the mail the relevant department already confirmed that the hold will be lifted"

The mail was sent at 9:50

It is now 17:44, transactions are still blocked.

Great to see the kevel of incompetence my banking fees pays for are attributed to people that has to ruin my day.

Going forward i will start listing the names of the people that received the mail as well as the names of the operator on the chatbot to ensure the public is kept safe when dealing with these individuals.