cC
crambelani C
1 reviews | Active since Jun 2017
18 Jan 2019, 11:54
Incompetence at FNB Centurion Branch is Appaling
FNB bullies businesses forcing them to work with poor and disgusting CCD Couriers to deliver cards even when a client tells them he will collect the card at the branch. Their contract with ccd is more important than customer service. I never signed up with ccd so I expect to receive my card from FNB. Branch Manager at Centurion branch is equally *********** passing the buck to the Regional Manager who never called as promised. This is disgusting service from FNB. Why should I be forced to work with people I don’t wanna work with? Why FNB Why?
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FNB (First National Bank)'s replyOfficial
18 Jan 2019, 12:57 Good day Cornelius
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Jan 2019, 12:57
Official
Good day Cornelius
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)