Incompetence at FNB Bedford Gardens

My niece opened business account on 1st July 2020. Her partner has received the card but not her. We have been communicating with the consultant Zima Majola to check for her. FNB gave the courier company a wrong contact number. A number that was not registered. She made so many calls to all FNB courier company and spoke with Bongani *** who promised they’ll send the sms. She has been waiting for Sms since the 20th July 2020. And she called the again on the 21 and 22. We strongly believe FNB does not care about the client. We have not relationship with the courier company but have waisted so much money calling. The consultant keeps on promising to help. This morning I sent her message that I will report this incompetence.