NS
Nancy S
1 reviews | Active since Mar 2010
04 Jun 2019, 17:03
Incompetence at FNB
I opened an account, online for my son - which is now frozen. I was requested to attach Birth Certificate which I did. When my card was delivered, my ID, his Birth Certificate, Proof of Address and a letter confirming that he lives with me were collected. I chatted to Judith Tau of FNB that is advising that account is frozen because of the documents. De ja vu.
What private banker? Can someone please wake up and do their job. This is inconveniencing.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Jun 2019, 09:11Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Jun 2019, 09:11
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***