Incompetence at FNB

Am so disappointed at how FNB handled my car finance issue,in September was car shopping for business,i submitted OTP twice they took forever both vehicles would be sold by the time i get approval,i informed them about this but they override my application,i decided to do the application with the car dealer as i was frustrated by FNB at this point,the dealer found out my application with fnb was still active which now in the system it looked like am buying 2 cars,i was very upset because i informed my banker that i will not be going ahead,this is also messing with my scoring .