Incompetence and unprofessionalism

My dissatisfaction with the handling of my policy with FNB after recently resolved an issue regarding a lapse in my policy, and I was assured that my debit order was successfully reinstated for the 25th of the month. However, to my disappointment, my policy has lapsed again despite the corrective actions taken.

This repeated lapse indicates either a serious system error or negligence on the part of the bank. As a loyal customer, I expect a higher level of professionalism and efficiency in handling financial matters, particularly those related to my policy. This situation has caused unnecessary inconvenience and stress

I request an immediate investigation into this matter and a clear explanation of why this issue keeps occurring. Additionally, I expect the following actions to be taken:

Immediate reinstatement of my policy.

Confirmation that my debit order is correctly processed and will not fail again.

Assurance that this issue will not reoccur in the future.