Incompetence and playing games by FNB ***** INVESTIGATOR

Hi

Tired of FNB's ***** department.

Last year December our emails were hacked and an FNB customer posed as a transfer attorney and changed the banking details.

We notified FNB of this ***** and the customers account was Frozen and we were told that all our funds would be recovered once we submit an affidavit, police case number and evidence of this *****. All of these docs were submitted in December to a ***** Investigator at FNB whose name is Fadeela Thomson and we were promised that the funds would reflect in our account between 7-21 business days.

In January these funds did not reflect and she said this was due to delays in her legal department but this would be done within 7 days . We explained to Fadeela that funds needed to be sorted out urgently as we would forfeit the property since its been 2 months dealing with the same issue. Till today the funds have not reflected despite all docs having been submitted to FNB . In addition Ms Thomson isnt answering emails nor is she picking up our phone calls. This matter has gone on now for 3 months.

Considering legally fighting FNB for the delay which has now resulted in losing the property and as well as losing out on interest on the funds that they have failed to release. This is extremely frustrating