Incompetence and negligence

Good Day,

It looks like my experience with FNB will never change, and let it be they are given a chance they are just a whack business with whack service.I am very disappointed once again with their level of incompetence and negligence.

I have reached a point where I cant even wait for their turn around time because it is over due.This mistake and error has been due to their accounts department negligence and I would not be negotiating terms with them.All i want is for them to transfer my money into my right account as requested before end of business today.

I tolerated their nonsense for the past two month which is annoying because they have a turn around time of 7 days for my query and it is not almost two months.I tried going to the Rivonia branch several time and they clearly stated they cant assist me ,I need to call in.I have been calling and being put on hold for 2 hours if not more every-time I call with no assistance at the end.

May I request the Hello peter to intervene and assist me in this matter because FNB will not even compensate me for all the inconvenience, let alone if you had to owe them they charge interest well in this case will they refund me and compensate me for all the inconvenience? well i guess no, all I ask is to have my money transferred to my rightful account by today.

Every-time I reconsider my opinion about FNB I just end up regretting it. I have a query that I have been trying to call and follow up on for the past two days regarding an error they made of transferring my money into the wrong account but guess what , I am being held for almost two hours and then get cut off before I could even be assisted. FNB has been whack and has given me whack service over and over again, not to mention the 30 thousand **** they pulled previously. I am truly disappointed with their level of negligence and incompetence but unfortunately I will not be refunded the airtime I am busy spending while the branch tells me they cant help I need to call.I have work to do, tell me how do I seat at the branch for more than 4 hours and still not get assistance?d I urge FNB to call me in an instant and they must also make sure my money is transferred in the right account as per request.

This is such an inconvenience, I want to use that money tomorrow so it better be in my account by then.

They don't even deserve a single star. Regards Dimakatso Lethwane