Incompetence and lack of response

Dear FNB Today you decided to suspend my credit card because apparently I do not have “a copy of your additional cardholder/s’ identification document.” Here’s the thing FNB, if you had some common sense, you would have noticed that this credit card actually has MY name on it and hence it should not require a copy of my ID because this should already be on your system. You have not requested this for my current cheque card with the SAME name on it! In actual fact, this new credit card was a replacement because my previous card was faulty. I informed you about this almost one month ago, on the 19th of April (Ref: CAS- ********** -K0M6N7 and ********** 0) where Zinhle Pitsane responded with little help on this matter. I sent her another message on the same day as well on the 1st of May and then again on the 12th of May and I STILL have not received a response. In addition, I sent the email correspondence to Premier banking on the 12th of May and they too have not responded. I sent another email today and I’m STILL waiting! Please could a competent person sort this matter out because this is beyond ridiculous. What do I pay a monthly Premier banking fee for!?