INCOMPETENCE AND EXPLOITATION OF CUSTOMERS BY FNB

Good Day

I am so disappointed and disgusted at the service FNB rendering. I called FNB to close my Credit Card few days after I have paid the full amount I owed on the Credit Card and they told me there are pending transactions on my card I should wait for them to be process and then call again.

I later on then in the month called and asked for my Credit Card to be closed and they gave me a run around and the balance on this card was R4

Today the 30th May 2018. I realized that now I owe FNB 229 from the R4 I owed before I had requested them to close this card. I spoke to Keitumetsi who transferred me with no explanation. I then ended up speaking to some guy unfortunately couldn’t get his name. This guy transferred me to a lady named Fortunate who said she is unable to assist me and gave me a number to contact ( ********** ) I called the number only to find out it’s no longer in use and I was requested b6y the voice prompt to call the number on the back of my card. I call the number at the back of the card again and spoke to Shaldon who told me I cannot close the Credit Card over the phone he’ll log a call for me and someone will call me back and close the card for me . I found this absolutely absurd that I cannot close my Credit Card over the phone. He SMSed me the REF NO RQ ********** 1470. He (Shaldon) then transferred me to Hlulani as I need a matter that my loan was paid up loan. She told me I can call after the 10 Of June as the latter takes about 45 days. I spoke to her about the Credit Card issue and she told me that there is no such thing she will transfer me to the credit card department AGAIN! I got through the Credit Card Department and I spoke to Sisanda and she will check if I owe anything on the credit card and then close it.

I asked Sisanda why I am charged interest on R156 while I only owed R4 and I have been given a runaround to close the credit card. She told me that it’s the interest that was charged on the 28th which makes no sense to me that an amount of R4 will accumulate an interest of R153.72. I told her I settled the full amount for the credit card after the 28th so if the interest is from the 28th of May my balance was R4 then. She then told me she is not sure she will transfer me to the Premier Credit Card Department as she is no longer sure. I asked her to speak to a supervisor cause after speaking 5 different call center agents and with her being the 6th one I was not about to be transferred again as I am making all these calls from my cell phone.

Sisanda asked me to hold so she can transfer me to her supervisor, and few minutes later she hangs up the phone on my ear. This is absolutely bull**** that I am treated this way while I’m being EXPLOITED by FNB I being charged interest on a credit card that I had asked to be closed BEGING MAY ALLREADY . Its end May and I spoke to 6 different agents and my card is still not closed while FNB IS CHARGING ME.

I need my Credit Card to be closed. This is the third time in one month I am complaining about FNB. You do not have any freaking idea how to treat your clients ,but to use the for your own benefits. Your agents are rude and ***********.