Incompetence and disgusting service at FNB

FNB has shown me in the past few months on a couple of occasions how unprofessional and *********** the employees are. The latest issue was again at the Somerset Mall branch where my wife wanted to deposit about R100 in coins into my daughters minor account. It says very clearly in the FNB price list that there is "no charge up to R500 for cash deposits at FNB ATM's and FNB Branch" for under 18 year old children per month. It seems that this does not count for the Somerset Mall branch. The "Sales and Team Leader" of FNB Somerset Mall tried to explain to us that there is a cash deposit fee of R85 plus R3.30 per R100. We argued that the price list says something different but she insisted on her decision that we would have to pay the fee of about R88 for a deposit of R100. This lady already treated me with her arrogant attitude like an idiot last month when it was about another issue which she was not able to resolve. I asked at another FNB branch today if FNB charges for cash deposits into a minors account and this lady from FNB confirmed that there is no fees for deposits up to R500 per month as in the price list. But I was told that I have to go to the branch at the Somerset Mall as her branch would have no tellers. In other words the FNB "Sales and Team Leader" can not even read their own price list and was once again completely wrong. So I complained about this at the administration manager of the Somerset Mall FNB branch last week but unfortunately never had any reply although this person was at work. A few weeks ago the very same manager asked me to please explain everything in writing to her again about a complaint with their Forex department when I was cheated by quite a bit of money. I wasted a lot of time again as usual with FNB and obviously never had any reply from this department as well. The service of FNB is in my opinion on level 0, absolutely disgusting and somehow shocking. Luckily it is over soon as all accounts are in the process of getting closed.