Incompetence

In January 2022 I submitted a query regarding ********** activity on my Cheque account and was asked to complete a form and send the relevant documentation and correspondence with the merchant. I sent this on 23 Feb 22 for David's attention [RE: ***Q]. To date, I have not received feedback.

Then early March I contacted your team on SecureChat to query this and also requested that my account rather be closed. I was told that I need to go into the branch. Now shortly thereafter, I had to leave the country for work and was unable to get to the branch. The account has been dormant since then and without me realizing, incurred charges (into an overdraft) for bank charges and unpaid debit orders. Bearing in mind that Hollard and 1life (those debit orders) were being paid via direct deposit in my absence.

Now, more than 2 months later, one of my clients pays funds into my FNB account (in error) and I see that the overdraft balance has been deducted from the amount deposited and I've just been told that in order to return the payment to the client, I would have to do a global payment - at my own expense.