Incompetence

Recently i gladly agreed to be upgraded to the so called Private Clients my my what a big mistake ! recently a hotel in Cameroon i last stayed in, in 2014 July debited my account on the 18th of July 2015 with my card, a card i have on hand ! how did it happen ? how did FNB allow it ? more than 15000k ! and i have never even left the country SA since September 2014. I log the call with my online banker Joyce and i have to call her to receive feedback everytime!!! (that is if her number is available!) ! as a customer i requested them to bounce the transaction and she say we are investigating which is causing havoc in my life now i had to arrange to use my wifes account for my salary and guess what 25 July online banking is not working! This is less than satisfactory from bank that is providing nothing but frustration its more like [ FNB how can we frustrate you ? ] as soon as i find lumpsum to pay off my credit card i am leaving FNB soonest. <br> <br>