Incompetence

It is most upsetting and disappointing that a big bank such as FNB don't seem to value their customers. I personally have appreciated and valued FNB over all other banks. That being said, we have been continuously having issues with FEB, specifically call centre agents when they call through. Fourteen (14) years ago was the first time my husband had a full power of attorney done for me with the bank. Since then we have had numerous issues with them even having frozen our accounts at one point a few years ago which needless to say caused us a lot of extra headache and fees for returned debts. We have been into the bank at least 4 times to have this sorted out. This means my husband having to take time off work so he can be personally waiting in the queues at the bank and then waiting to have this as well as have them make sure the power of attorney is on their system so everyone, including their call centre agents can see. This means loss of income for time taken to do this, hence the power of attorney. There weremany times when they resorted to calling the work number and my husband told them every time they need to deal with me. This has become most frustrating. A few days ago a Debra Gudazi sent through an e-mail claiming she has been trying to contact my husband for FICA. Her e-mail was responded to and again informing her of the power of attorney and the fact that she needs to deal with the Mrs. She completely ignored the email, called today and claims she is unaware of any power of attorney and refused to tell me anything. I have to wonder what kind of system FNB has that in 14 yrs they still cannot ensure documentation they do in their branch is known throughout FNB. What training their staff has or why it is so difficult for them to at least try and find out what is going on when a long standing client has been having the same issue for so many years and is forced to take a pay cut just to go and again and continuously have this simple issue sorted. This is complete incompetence which we as clients end off having to bare the brunt off because their employees don't make the effort to do their jobs properly, or have a system that ensures a clients information and input data is the same and everything under their profile so all their agents can see, or the agent make the effort to find out before they just ignore and go ahead and do detrimental things against the client. Very very frustrating and upsetting.