AvdM
Andre van der Merwe

1 reviews | Active since May 2015

29 May 2015, 11:29

Incompetence

App**** for bonds for two investment properties. Three weeks later and only one application has been properly processed. Apparently the applications were originally incorrectly entered on their \system"and had to be re-loaded. Get different requests for two identical applications. The time frame to close the deals run out in a couple of days and I will miss out on an investment opportunity. My impression is that the folks in FNB Home Loans do not know how to do their jobs. The frustration"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2015, 14:05
Official
Hello notFNBfan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 693835.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)