INCOMPETENCE

I withdrew cash at Total Garage, The Reeds on 30 April 2015 but I did not receive cash. I phoned the call centre immediately and I was told that if will be reversed automatically and if not I must go report to the branch. I went to Lifestyle Centre on 02 May 15 to report it. I filled the dispute form and the Consultant- T Mbombi told me that the turnaround time is FIVE DAYS and I should go to the nearest branch if the money is not reversed till Friday.<br> <br> On Friday, 8 May I went to Centurion Mall branch to follow up but I was told the turnaround is SEVEN DAYS, I went back to Centurion Mall branch on 13 May and I was told that the Consultant- T Mbombi needs to re-send the form again to dispute department.<br> <br> When I call the call centre this morning, the consultant told me the T Mbombi sent the dispute externally but it was supposed to be resolved internal, I went to the branch and the same Consultant- T Mbombi is telling me that the dispute is through to escalation department, meaning I have to wait again.<br> <br> This is unacceptable, IM SICK OF BEING SENT BACK AND FORTH, I NEED MY MONEY.<br> PLEASE APPOINT COMPETENT STAFF WHEN DEALING WITH PEOPLES MONEY BECAUSE I DON'T KNOW WHO TO BELIEVE NOW