Incompetence

The incompetence of the Personal Loans Department at FNB is Truly astounding. Nobody has a Clue what's going on.

My Personal Loan Debit Order did not go off on the 15th of December as it usually does and has for many years now. Suddenly this year FNB decides to not process the Debit Order on the 15th as I apparently opted out when an SMS was sent to me. Well that is impossible as that mysterious SMS was never received.....so please explain how I could have opted out of it. The only message I did receive was that my Debit Order WILL go off on the 15th.

And to make matters worse FNB get a completely *********** Agent to phone me and tell my my payment might go off on the 24th, she's not entirely sure. And when asked why my payment didn't go off on the 15the I received an "I don't know". Nothing infuriates me more that someone who cannot answer Client questions, then sweetheart maybe you're in the wrong profession.

Time to get this useless institution out of my life as soon as possible.