Hellopeter
Share Your Experience
AK
Ané Kruger

1 reviews | Active since Mar 2018

07 Sept 2018, 14:44

Incompetence

Hello FNB

I am a very unhappy client - your slogan reads ' How can we help you? " but instead that is not the experience that I have with you.

- I have tried to phone and speak to your call center - no answer during working hours - I have tried to use online banking - no success and lastly - I have tried to go into a branch and still the staff member phones the call center to assist

I get it you do not what a gold account member as a customer - your wish is my command.

This is now my last resort - maybe I will now get some service?

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Sept 2018, 08:43
Official

Good day Ané Kruger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

AK
Ané Kruger's update15 Sept 2018, 13:54
Reviewer Update
After a painful experience with FNB my issues has been resolved.
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2018, 13:22
Official

Good day Ané Kruger,

Thank you for your posting.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

*** (option one)