Incompetence

I have been receiving sms's from FNB about foreign Tax and compliance , I needed to go into the branch and fill out the relevant forms or my account will be frozen. On the 14th feb 2018 after work I went to FNB Southgate filled out all the relevant forms for my personal and for the Stokvel meaning I comp****. To my suprise today I receive an sms that my account will be frozen in 2 days if my Tax information is not received. I called ********** 709 to ask what was happening as I have already filled out the forms, I spoke to Elizabeth who told me that there is only one page submitted on the system hence its not taking it. She says I need to go back and resubmit the forms again. I am not going to do that ,Southgate branch will have to find those forms and resubmit. Should my account be frozen I will close it and move to another bank where people know what they are doing.